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FAQs
Have a question ? We are here to help.
Is the shipping free?
Yes, we offer free standard shipping on all orders. No hidden fees — what you see is what you pay.
When will I receive my item?
Orders are processed within 1–3 business days. After shipping, delivery typically takes:
- USA: 3–5 business days
- International: 8–15 business days
You’ll receive a tracking number via email once your order ships.
Can I change or return my item?
Yes! We accept returns and exchanges within 30 days of delivery.
- Items must be unused, unworn, and in original packaging
- To request a return or exchange, contact us at support@realhairlux.com
Note: Customized or worn wigs are not eligible for return.