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Effective Date: June 18, 2025
Real Hair Lux is proud to offer worldwide shipping with tracking on all orders. We’re committed to delivering high-quality products on time, safely, and with care.

📦 1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday)

  • Orders placed on weekends or holidays will begin processing the next business day

  • During sales or high volume periods, processing may take an extra 1–2 business days

🌍 2. Shipping Time Estimates

United States & Canada: 7–12 business days
Europe: 8–15 business days
Caribbean & South America: 10–20 business days
Africa & Asia: 12–20 business days
Australia & New Zealand: 10–18 business days

Note: Shipping times are estimated and may vary depending on customs clearance, local postal delays, or peak seasons.

🚀 3. Shipping Carriers

We use a variety of trusted carriers including USPS, FedEx, YunExpress, 4PX, and local postal partners. Your tracking number will specify the carrier once shipped.

🔎 4. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number.

  • If you don’t receive a tracking email within 5 days, contact us at support@realhairlux.com

  • You can track your package on our Order Tracking page or via the carrier’s website

📬 5. Wrong Address Disclaimer

Please double-check your shipping address before completing your order.
Real Hair Lux is not responsible for orders shipped to incorrectly entered addresses.
If your order hasn’t shipped yet and you made a mistake, contact us immediately at support@realhairlux.com

📦 6. Lost or Stolen Packages

If your tracking information shows “Delivered” but you haven’t received your package:

  • Check with neighbors, your local post office, and building reception first

  • Contact the carrier for assistance

Real Hair Lux is not liable for lost or stolen packages marked as delivered.
We recommend choosing a secure delivery location and opting for delivery confirmation.

📉 7. Shipping Delays

We are not responsible for delays caused by:

  • Customs or border inspections

  • Natural disasters or extreme weather

  • Strikes, lockdowns, or international conflicts

  • Incomplete or incorrect addresses

We will do our best to support you during unexpected delays — please email us for updates.

🌐 8. International Shipping

We proudly ship worldwide 🌍

  • Customs duties and import taxes may apply depending on your country’s laws

  • These fees are the responsibility of the customer

  • Delays may occur at customs — Real Hair Lux is not responsible for customs clearance time

✉️ 9. Need Help?

If you have questions about your shipping status or need help with an order, contact us anytime:

📧 Email: support@realhairlux.com
🕐 Response Time: 24–48 business hours

Verified